Terms of Service

1. Agreement

By creating a Venn account you agree to these Terms of Service. If you do not agree, do not use the service.

These terms constitute a legally binding agreement between you and Favours Technology Ltd (company number 16265679), trading as Venn and registered in England and Wales. References to "Venn", "we", "us" or "our" in these terms mean Favours Technology Ltd. These terms are governed by the laws of England and Wales.

2. The service

Venn provides:

• Business intelligence and lead discovery tools for marketing and service agencies
• AI-powered outreach content generation
• Pipeline and client relationship management
• Social media content generation
• Email automation and tracking tools
• Mobile and web applications

The service is provided on a subscription basis. We reserve the right to modify, suspend or discontinue features with reasonable notice.

3. Eligibility

You must be:

• At least 18 years old
• Using the service for legitimate business purposes
• Able to enter into legally binding contracts
• Not located in a jurisdiction where the service is prohibited

Business accounts: you represent that you have authority to bind your organisation to these terms.

4. Acceptable use

You agree to use Venn only for lawful purposes.

You must not:

• Use the service to send spam or unsolicited bulk communications
• Scrape or extract data from the platform for use outside the service
• Attempt to reverse engineer the platform
• Share your account credentials with others
• Use the service to harass, threaten or harm any individual or business
• Use AI-generated content to deceive or mislead recipients about its origin
• Violate any applicable laws including GDPR, PECR or the Computer Misuse Act 1990
• Use the service for any purpose that competes directly with Venn without prior written consent

Outreach compliance:

You are solely responsible for ensuring your use of Venn's outreach tools complies with applicable laws including GDPR, PECR and CAN-SPAM. Venn provides tools — you are responsible for how you use them.

Under PECR, direct marketing to businesses via email is permitted where there is a legitimate interest and an opt-out mechanism is provided. You are responsible for maintaining suppression lists and honouring opt-out requests.

5. Subscriptions and billing

Plans and pricing:

• Solopreneur — free until first client, application required
• Starter — £149/month
• Growth — £299/month
• Pro — £499/month
• Enterprise — custom pricing

All prices include VAT where applicable.

Billing:

Subscriptions are billed monthly in advance. Payment is processed by Stripe. You authorise us to charge your payment method on a recurring basis.

Failed payments:

If payment fails we will attempt to retry 3 times over 7 days. If payment remains unsuccessful your account will be suspended. Data is retained for 90 days after suspension.

Price changes:

We will give 30 days notice of price increases. Continued use after the effective date constitutes acceptance.

6. Free trial and Solopreneur tier

Free trials and Solopreneur access are provided at our sole discretion. We reserve the right to modify or discontinue free access at any time with 14 days notice.

Referral credits are applied as account credits and have no cash value.

7. Cancellation

You may cancel your subscription at any time from account settings or by emailing hello@getvenn.agency.

Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months except where required by law.

8. Refunds

We offer a 14-day money back guarantee on first subscription payments for new customers. After 14 days all payments are non-refundable except where required by applicable law.

To request a refund within 14 days: hello@getvenn.agency. Full details in our Refund Policy.

9. Intellectual property

Venn platform:

All intellectual property in the Venn platform including software, design, algorithms and content belongs to Venn or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the service for its intended purpose during your subscription.

Your content:

You retain ownership of all content you create using Venn including outreach messages, templates, notes and proposals. You grant Venn a limited licence to process your content to provide the service.

AI-generated content:

Content generated by Venn's AI tools is provided for your use. We make no warranties about the accuracy, originality or fitness for purpose of AI-generated content. You are responsible for reviewing and approving all AI-generated content before use.

10. Data and privacy

Our collection and use of personal data is governed by our Privacy Policy at getvenn.agency/privacy.

You are responsible for ensuring you have appropriate legal basis for any personal data you process through Venn in connection with your own business activities.

11. Lead intelligence

Venn's intelligence data is sourced from publicly available sources only. We make no warranties about the accuracy, completeness or currency of intelligence data.

You acknowledge that:

• Business information changes frequently
• Intelligence data reflects a point in time
• You should verify important information independently before acting on it
• Estimated values (revenue estimates, opportunity values) are approximations only

12. Third party integrations

Venn integrates with third party services including Google, Microsoft, LinkedIn, Meta, Stripe and others.

Your use of these integrations is subject to the relevant third party terms of service. We are not responsible for third party service availability, accuracy or changes to third party APIs.

13. Limitation of liability

To the maximum extent permitted by law:

We are not liable for:

• Indirect, consequential or special damages
• Loss of profits or revenue
• Loss of data
• Business interruption
• Damage to reputation

Our total liability for any claim is limited to the amount you paid us in the 3 months preceding the claim.

Nothing in these terms limits liability for:

• Death or personal injury from negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by English law

14. Warranties and disclaimers

The service is provided "as is" without warranties of any kind except those implied by law and which cannot be excluded.

We do not warrant that:

• The service will be uninterrupted or error-free
• AI-generated content will be accurate or suitable
• Intelligence data will be complete or current
• The service will meet your specific requirements

15. Indemnification

You agree to indemnify and hold harmless Venn and its officers, employees and contractors from any claims, damages or expenses arising from your use of the service in violation of these terms or applicable law.

16. Force majeure

We are not liable for failures caused by circumstances beyond our reasonable control including natural disasters, government actions, internet infrastructure failures or third party service outages.

17. Changes to terms

We may update these terms with 30 days notice for material changes. We will notify you by email. Continued use after the effective date constitutes acceptance.

18. Termination

We may suspend or terminate your account immediately if you:

• Violate these terms
• Use the service for unlawful purposes
• Fail to pay subscription fees
• Engage in abusive behaviour toward our team or other users

On termination you lose access to the service. We will retain your data for 90 days to allow for disputes or reactivation requests.

19. Governing law and disputes

These terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage you to contact us first at hello@getvenn.agency — most issues can be resolved without formal proceedings.

20. Contact

Favours Technology Ltd (company number 16265679), trading as Venn
Registered in England and Wales
hello@getvenn.agency
getvenn.agency